INKYPOP
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Terms and conditions


Here is the updated template with a new section (Section 7) added specifically for third-party fulfillment and dropshipping, and the subsequent sections renumbered.

This section clarifies to the customer how shipping and tracking work when items are dispatched directly from our distribution partners, while keeping the terms fully compliant with UK consumer law.

INKYPOP

Website Terms and Conditions

Last updated: 23 June 2026

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE OR PLACING AN ORDER. By accessing inkypop.uk (the "Website") or purchasing any item or subscription from us, you agree to be legally bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you must not use the Website or place an order.

1. Introduction and Acceptance of Terms

  • 1.1 These Terms govern your use of the Website and the purchase of any goods or subscription services listed for sale on it, including but not limited to comic books, Funko Pop! figures, Pokémon trading cards, Magic: The Gathering trading cards, Loungefly bags, monthly mystery boxes, and other collectible merchandise (the "Goods" or "Services").
  • 1.2 The Website is operated by Alexander Taylor, trading as InkyPop ("InkyPop", "we", "us", or "our"). Our business and contact details are:
    • Proprietor: Alexander Taylor
    • Trading Name: InkyPop
    • Email: [email protected]
    • Website: inkypop.uk
  • 1.3 InkyPop is operated as a sole trader business. If InkyPop incorporates as a limited company or changes its trading structure in the future, this document will be updated accordingly and the updated registration details will be published here.
  • 1.4 By using the Website, browsing our listings, creating an account (where applicable), or placing an order, you confirm that you accept these Terms and our Privacy Policy, and that you agree to comply with them. If you are using the Website on behalf of someone else, you confirm that you have their authority to bind them to these Terms.
  • 1.5 You must be at least 18 years old, or be using the Website with the involvement and consent of a parent or guardian, to place an order or sign up for a subscription. Certain items may carry additional restrictions, which will be stated on the relevant product listing.
  • 1.6 We may update these Terms from time to time to reflect changes in the law, our business practices, or the way the Website operates. The version in force at the time you place an order or your subscription renews is the version that applies. We recommend checking this page periodically.

2. Intellectual Property

  • 2.1 Unless otherwise stated, all content on the Website — including text, graphics, logos, the InkyPop name and branding, product descriptions, photographs, images, layout, design, and the selection and arrangement of all of the above (the "Content") — is owned by or licensed to InkyPop and is protected by copyright, database right, trade mark, and other intellectual property laws of England and Wales and applicable international treaties.
  • 2.2 You may view, download, and print extracts from the Website for your own personal, non-commercial use, provided you do not modify any Content and you keep intact any copyright, trade mark, or other proprietary notices.
  • 2.3 You must not, without our prior written consent:
    • Reproduce, copy, distribute, republish, or otherwise use any Content for commercial purposes;
    • Scrape, data-mine, or systematically extract Content from the Website using automated tools;
    • Use any of our images, photographs, or product descriptions on another website, marketplace listing, or in advertising material; or
    • Use the InkyPop name, logo, or branding in a way that suggests endorsement, affiliation, or association without our written permission.
  • 2.4 InkyPop sells genuine, officially licensed merchandise and authentic trading cards, comics, and collectibles. All third-party trade marks referenced on the Website (including but not limited to Funko Pop!, Pokémon, Magic: The Gathering, Loungefly, and the names and likenesses of comic book publishers and characters) are the property of their respective owners. Our use of such names and trade marks on product listings is solely to describe and identify the genuine goods we sell and does not imply any sponsorship, endorsement, or affiliation with those rights holders.
  • 2.5 If you believe that any Content on the Website infringes your intellectual property rights, please contact us at [email protected] with details of your complaint, and we will investigate and respond promptly.

3. User Obligations and Acceptable Use

3.1 General Conduct

When using the Website, you agree that you will not:

  • Use the Website for any unlawful purpose or in any way that breaches any applicable local, national, or international law or regulation;
  • Attempt to gain unauthorised access to the Website, the server on which it is hosted, or any database, server, or computer connected to it;
  • Introduce any virus, trojan, worm, logic bomb, or other material that is malicious or technologically harmful;
  • Use any automated system, bot, or script to place orders, monitor stock, or scrape pricing or listing data without our express written consent;
  • Engage in any conduct that restricts or inhibits any other person's use or enjoyment of the Website;
  • Impersonate any person or entity, or misrepresent your affiliation with any person or entity; or
  • Submit false, misleading, or fraudulent information, including in relation to payment or delivery details.

3.2 Accounts (if applicable)

  • 3.2.1 If the Website allows you to create an account, you are responsible for maintaining the confidentiality of your login details and for all activity that occurs under your account. You must notify us immediately at [email protected] if you suspect any unauthorised use of your account.
  • 3.2.2 You must provide accurate, current, and complete information when creating an account, placing an order, or managing a subscription, and keep this information up to date.
  • 3.2.3 We reserve the right to suspend, restrict, or terminate any account, and to refuse service or cancel subscriptions to any individual, where we reasonably believe these Terms have been breached, where fraudulent or abusive activity is suspected, or to protect the security and integrity of the Website.

3.3 Reviews and User Content

  • 3.3.1 If the Website permits you to submit reviews, comments, or other content, you grant InkyPop a non-exclusive, royalty-free, worldwide licence to use, reproduce, and display that content in connection with the Website and our marketing, and you confirm that such content is accurate, lawful, and does not infringe any third party's rights.
  • 3.3.2 We reserve the right to remove any user-submitted content that we consider, at our reasonable discretion, to be inaccurate, offensive, unlawful, or in breach of these Terms.

4. Accuracy of Product Descriptions, Stock, and Pricing

  • 4.1 Condition and Grading
    • Where Goods are described as pre-owned, used, vintage, or graded (for example, comic books, trading cards, or Loungefly bags of varying age and condition), we will provide a clear description of condition (such as "Near Mint", "Excellent", "Good", "Fair", or equivalent grading terminology) to the best of our reasonable judgement.
    • Condition grading for collectibles is inherently subjective. Where we state a specific third-party grading (for example, a grade issued by an independent grading company), this reflects the grading documentation provided to us and we do not independently verify or warrant third-party grading assessments.
    • Photographs are provided to give a representative impression of the actual item or, where stated on the listing, of a typical example of that item. Where a listing photograph is of the specific item you will receive, this will be made clear. Minor variations in colour, packaging, or condition may occur and do not necessarily indicate a fault.
    • It is your responsibility to read the full product description, including condition notes, before purchasing. If you are unsure about the condition or authenticity of any item, please contact us at [email protected] before ordering.
  • 4.2 Stock and Availability
    • 4.2.1 Many of the Goods we sell are unique, vintage, or available in limited quantity. We make reasonable efforts to keep stock levels and listings up to date, but we cannot guarantee that any item will be available at the time you attempt to purchase it, particularly for one-off or rare items.
    • 4.2.2 If, after you place an order, we discover that an item is unavailable, out of stock, or was mistakenly listed, we will notify you as soon as reasonably possible and offer a full refund or, where appropriate, a suitable alternative.
  • 4.3 Pricing and Listing Errors
    • 4.3.1 While we make every effort to ensure prices and descriptions are correct, errors may occasionally occur. If we discover an error in the price or description of an item you have ordered, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price/description or cancel it. If we are unable to contact you, we will treat the order as cancelled and provide a full refund.
    • 4.3.2 We are under no obligation to fulfil an order at an incorrect (including obviously mispriced) price, even after we have sent an order confirmation, if the pricing error is one that a reasonable person would have recognised as a mistake.

5. Purchase Terms, Pricing, and Payment

  • 5.1 Placing an Order
    • 5.1.1 By placing an order through the Website, you are making an offer to purchase the Goods or Services on these Terms. No contract exists between you and InkyPop for the sale of any Goods or subscriptions until we have sent you an order confirmation by email.
    • 5.1.2 We reserve the right to refuse or cancel any order at our discretion, including (without limitation) where: stock is unavailable; we identify a pricing or listing error; we suspect fraudulent activity; or we are unable to obtain authorisation for payment. Where an order is cancelled by us after payment has been taken, a full refund will be issued without undue delay.
  • 5.2 Pricing
    • 5.2.1 All prices listed on the Website are shown in pounds sterling (£ GBP) and are inclusive of any applicable VAT unless stated otherwise.
    • 5.2.2 Delivery charges are not included in the listed item price and will be clearly shown separately at checkout before you complete your order.
    • 5.2.3 Prices may change at any time, but changes will not affect orders for which we have already sent an order confirmation (subject to Section 6 regarding subscription renewals).
  • 5.3 Payment
    • 5.3.1 Payment must be made in full at the time of order via the payment methods made available at checkout (which may include debit/credit card and other secure third-party payment processors).
    • 5.3.2 All payments are processed through secure third-party payment gateways. We do not store your full card details on our systems.
    • 5.3.3 You confirm that the payment details you provide are valid, accurate, and that you are authorised to use the chosen payment method.
  • 5.4 Delivery
    • 5.4.1 We will aim to dispatch and deliver Goods within the timeframe stated on the Website or in your order confirmation. Delivery timeframes are estimates and not guaranteed delivery dates, unless expressly stated otherwise.
    • 5.4.2 Given the collectible nature of many items, Goods will typically be packaged with appropriate protective materials (for example, card sleeves, mylar, rigid mailers, or bubble wrap). Please inspect your parcel and its contents promptly on receipt and notify us within a reasonable time of any damage in transit.
    • 5.4.3 Risk in the Goods (for example, risk of loss or damage) passes to you upon delivery. Ownership of the Goods passes to you once we have received payment in full.

6. Subscription Services

  • 6.1 Subscription Binding and Renewal
    • By purchasing a recurring subscription service (e.g., a monthly comic or mystery box subscription), you authorize InkyPop to charge your designated payment method automatically at the start of each billing cycle (e.g., monthly, quarterly) at the then-current rate, until you cancel or we terminate the service.
  • 6.2 Cancellation by You
    • You can cancel your subscription at any time through your customer account portal or by emailing us directly at [email protected].
    • To avoid being billed for the next scheduled cycle, you must cancel your subscription at least 48 hours before your next renewal date. If you cancel after this cutoff period, you will receive and be billed for the upcoming scheduled delivery, and your cancellation will take effect for the following cycle.
  • 6.3 Payment Failures and Suspension
    • If a recurring payment fails on its scheduled date, we will attempt to retry the payment. We reserve the right to suspend or cancel your subscription deliveries if payment cannot be successfully processed within 7 days of the original billing date.
  • 6.4 Price Changes
    • We reserve the right to adjust the pricing of our subscription services. If we modify the price of your subscription, we will provide you with at least 30 days' advance notice via email. The new price will apply to your next renewal after the notice period. If you do not wish to accept the price change, you have the right to cancel your subscription prior to the renewal date.

7. Third-Party Fulfilment (Dropshipping)

  • 7.1 Source of Supply
    • Some or all of the Goods made available on our Website are fulfilled via third-party logistics and manufacturing partners (commonly referred to as "dropshipping"). While these items are packed and shipped directly from our trusted partners' warehouses (both within the United Kingdom and internationally), your sales contract is directly with InkyPop.
  • 7.2 Split Deliveries
    • Because items may be dispatched from different distribution hubs, orders containing multiple items may arrive in separate packages and at varying times. You will be provided with separate tracking references where applicable.
  • 7.3 International Shipping, Customs, and Duties
    • For any Goods shipped directly to you from a distribution facility located outside the United Kingdom, you are considered the "Importer of Record."
    • It is your responsibility to ensure compliance with all import laws and regulations. You are responsible for any customs clearance fees, import duties, taxes, or administration charges that may be levied when the shipment enters the United Kingdom. We have no control over these charges and cannot predict their amount.

8. Cancellation, Returns, and Refunds

  • 8.1 Your Right to Cancel (Cooling-Off Period)
    • 8.1.1 If you are a consumer (i.e. you are buying for personal use and not in the course of a trade, business, craft, or profession), you have a legal right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel your order within 14 days without giving any reason.
    • 8.1.2 For standard goods, this 14-day period starts from the day after you receive the items. For subscription services, the 14-day cooling-off period applies to the first delivery only, beginning the day after you receive the first box/item of that subscription sequence.
    • 8.1.3 To exercise your right to cancel, you must inform us of your decision by a clear statement — for example, by email to [email protected], stating your order number and the items you wish to cancel.
    • 8.1.4 If you cancel within this period, you must return the Goods to us without undue delay and in any event within 14 days of telling us you wish to cancel. You will be responsible for the cost of returning the Goods unless the items are faulty or not as described. Please do not send items back directly to our third-party fulfillment warehouses unless expressly instructed to do so by us.
    • 8.1.5 Goods must be returned in the condition in which you received them. Given that many of our items are collectibles where condition materially affects value (for example, graded cards, sealed packs, comics, or display-condition figures), we reserve our statutory right under Regulation 34 of the above Regulations to make a deduction from your refund if the value of the Goods has been diminished as a result of unnecessary handling beyond what is necessary to establish the nature, characteristics, and functioning of the Goods — for example, removing protective sleeves, opening sealed packaging, or handling that affects the grading condition.
    • 8.1.6 Once we receive the returned Goods at our designated return address (or you provide satisfactory evidence that you have sent them back), we will process your refund, including standard delivery charges, within 14 days, using the same payment method you used for the original purchase, unless you expressly agree otherwise.
  • 8.2 Exceptions to the Right to Cancel
  • In accordance with the Consumer Contracts Regulations 2013, the 14-day cancellation right does not apply to:
    • Goods made to your specification or clearly personalised;
    • Sealed goods which are not suitable for return for health protection or hygiene reasons, where they have been unsealed after delivery (where applicable); and
    • Goods which, by their nature, become inseparably mixed with other items after delivery.
  • 8.3 Faulty, Damaged, or Misdescribed Goods
    • 8.3.1 The cancellation rights above are in addition to, and do not affect, your statutory rights under the Consumer Rights Act 2015. If Goods are faulty, not of satisfactory quality, not fit for purpose, or do not match their description (including their stated condition or grading) at the point of delivery, you may be entitled to a repair, replacement, price reduction, or refund, depending on how long you have had the item and the circumstances.
    • 8.3.2 In summary, your key statutory rights under the Consumer Rights Act 2015 include:
      • Within 30 days of delivery: you can usually get a full refund if the Goods are faulty or misdescribed;
      • Within 6 months of delivery: you can usually request a repair or replacement (and a refund if that is not possible) if a fault is found;
      • After 6 months: you may still have rights, but you may need to show the fault was present at the time of delivery.
    • 8.3.3 If you believe an item is faulty, damaged in transit, or significantly different from its description, please contact us at [email protected] as soon as possible, ideally with photographs, so we can resolve this quickly.
  • 8.4 Business Customers
  • If you are purchasing as a business (i.e. in the course of a trade, business, craft, or profession), the statutory cancellation rights in Section 8.1 do not apply to you, and our liability is instead governed by Section 9 below.

9. Limitation of Liability and Disclaimers

  • 9.1 Nothing in these Terms excludes or limits our liability where it would be unlawful to do so. This includes liability for:
    • Death or personal injury caused by our negligence;
    • Fraud or fraudulent misrepresentation;
    • Breach of the terms implied by the Consumer Rights Act 2015 relating to title (i.e. that we have the right to sell the Goods to you); and
    • Any other liability which cannot be excluded or limited under English law.
  • 9.2 Subject to clause 9.1, and to the fullest extent permitted by law, InkyPop's total liability arising out of or in connection with any order or subscription, whether in contract, tort (including negligence), statute, or otherwise, shall not exceed the total price paid by you for the specific Goods or subscription billing cycle giving rise to the claim.
  • 9.3 Subject to clause 9.1, we will not be liable to you for any indirect or consequential loss, including (without limitation) loss of profits, loss of business, loss of opportunity, or loss of data, arising out of or in connection with your use of the Website or any purchase made through it.
  • 9.4 The Website is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we exclude all representations, warranties, and conditions relating to the Website and its content, including (without limitation) any warranties implied by law of satisfactory quality, fitness for purpose, and non-infringement, except as expressly set out in these Terms.
  • 9.5 We do not guarantee that the Website will be secure, error-free, or available at all times, or that it will be free from viruses or other harmful components. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, virus, or other technologically harmful material that may infect your device as a result of your use of the Website or downloading any content from it.
  • 9.6 If you are a business customer, our total liability to you arising out of or in connection with these Terms or any order (whether in contract, tort, or otherwise) shall not exceed the sum of £500 or the price paid for the relevant Goods, whichever is greater, and we exclude all liability for indirect, consequential, or economic loss to the fullest extent permitted by law.
  • 9.7 Nothing in this Section 9 affects your statutory rights as a consumer, which exist independently of these Terms and cannot be excluded.

10. Governing Law and Dispute Resolution

  • 10.1 These Terms, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them, their subject matter, or formation, shall be governed by and construed in accordance with the laws of England and Wales.
  • 10.2 If you are a consumer, you and InkyPop both agree that the courts of England and Wales will have exclusive jurisdiction, save that if you live in Scotland or Northern Ireland, you may bring proceedings in your local courts instead.
  • 10.3 If you are a business customer, the courts of England and Wales shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms.
  • 10.4 We aim to resolve any complaint directly and informally wherever possible. If you have a complaint, please contact us in the first instance at [email protected], including your order or subscription details and the nature of the issue, and we will aim to respond within a reasonable time.
  • 10.5 If you are a consumer and we are unable to resolve a dispute directly, you may be able to refer the matter to an alternative dispute resolution (ADR) provider approved by the Chartered Trading Standards Institute or another competent body. We will confirm whether we agree to participate in ADR proceedings if a dispute is not resolved through direct communication.
  • 10.6 If you are a consumer resident in the UK, you may also be able to use the Citizens Advice consumer service for guidance on your rights.
  • 10.7 These Terms, together with our Privacy Policy and any order/subscription confirmation, constitute the entire agreement between you and InkyPop in relation to your use of the Website and any purchase, and supersede any prior agreements or understandings.
  • 10.8 If any provision of these Terms is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision will be deemed deleted, and the remaining provisions will continue in full force and effect.
  • 10.9 No delay or failure by InkyPop to exercise any right or remedy under these Terms shall constitute a waiver of that or any other right or remedy.

Contact Us

If you have any questions about these Terms, please contact us at: